Privacy Policy
Your privacy matters to us. Learn how lorenphastio protects and manages your personal information.
Important Privacy Information
This Privacy Policy explains how lorenphastio collects, uses, stores, and protects your personal information when you use our financial services platform. We are committed to maintaining the highest standards of privacy protection in accordance with Australian Privacy Principles and applicable privacy laws.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including your name, email address, phone number, postal address, date of birth, and financial information necessary for our services. This information is collected when you register for an account, participate in our programs, or communicate with us.
Usage Information
We automatically collect certain information about how you interact with our platform, including your IP address, browser type, device information, pages visited, time spent on pages, and clickstream data. This helps us understand user behavior and improve our services.
- Account registration and profile information
- Financial data required for service provision
- Communication preferences and history
- Technical information about your device and connection
- Location data when relevant to our services
- Cookies and similar tracking technologies
How We Use Your Information
lorenphastio uses your personal information to provide, maintain, and improve our financial services. We process your data to deliver personalized content, communicate important updates, process transactions, and ensure the security of our platform. Your information also helps us analyze user trends and develop new features that enhance your experience.
- Provide and maintain our financial services platform
- Process transactions and manage your account
- Send important notifications and updates
- Improve our services through data analysis
- Prevent fraud and ensure platform security
- Comply with legal and regulatory requirements
Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our platform, conducting business, or serving our users. These providers are contractually bound to keep your information confidential and secure.
Third Party Category | Purpose | Data Shared |
---|---|---|
Payment Processors | Transaction processing | Financial and contact information |
Cloud Service Providers | Data storage and hosting | All account information |
Analytics Services | Usage analysis and improvement | Anonymized usage data |
Legal and Regulatory | Compliance requirements | As required by law |
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. You can access, correct, or delete your personal data, and you have the right to object to certain processing activities. You may also request data portability or ask us to restrict processing in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity before processing certain requests. Some requests may incur reasonable administrative fees as permitted by law.
- Right to access your personal information
- Right to correct inaccurate or incomplete data
- Right to delete your personal information
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent where applicable
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, regular security assessments, and strict access controls. We continuously monitor and update our security measures to address emerging threats.
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure socket layer technology for data protection
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for security breaches
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information may have different retention periods based on their nature and our business requirements.
Retention Periods
Account information is retained for the duration of your relationship with us and for seven years after account closure as required by financial regulations. Communication records are kept for three years, while technical logs and analytics data are typically retained for 12 months. When data is no longer needed, it is securely deleted using industry-standard methods.
International Data Transfers
Your personal information may be transferred to and processed in countries other than Australia where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws and international standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. We use both session and persistent cookies for various purposes including security, preferences, and analytics.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Officer
Postal Address:
Privacy Officer
lorenphastio
Unit 10/31 Dellamarta Rd
Wangara WA 6065
Australia
Email: privacy@lorenphastio.com
Phone: +61 8 8423 4533
Response Time: We aim to respond to all privacy inquiries within 30 days
Last Updated: January 15, 2025
This Privacy Policy is effective as of the date listed above and applies to all information collected by lorenphastio.